Santé publique France is France’s national public health agency. A state-run public institution under the authority of the Minister of Health, formed through the merger of several public institutions and established by Ordinance 2016-246 of April 15, 2016, the agency works to promote public health. As a scientific, expert, and public health safety agency, its missions include:

1. Epidemiological observation and surveillance of the health status of the population;
2. Monitoring health risks threatening the population;
3. Promoting health and reducing health risks;
4. Developing prevention and health education;
5. Preparation for and response to health threats, alerts, and crises;
6. Issuing public health alerts.

The agency is organized around 12 departments—some scientific, some cross-functional, and some providing operational support.

The agency’s strategic priorities and work program, approved by its Board of Directors, are organized into three areas: Strengthening the capacity for anticipation and rapid response to health threats; Measuring and assessing the extent of diseases and risk factors to guide their prevention and control; Strengthening the health impact of all public policies and the prevention and promotion of health.

Office of Public Outreach and Dissemination

Duties

As a temporary helpline counselor working as part of a team of counselors, you will cover for absent counselors
or provide additional support to the teams depending on the volume of calls. In this role, they greet
and respond to all callers and online chat users across the four telephone and internet-based remote support services
for addiction issues.

Duties

When conducting telephone or chat sessions, the counselor must:

• analyze the request and provide appropriate responses in terms of information,
  referral, or support
• use relevant tools during the session (request routing banner,
  resource blog, directory of specialized organizations, websites, interview forms)
• implement the procedures for handling requests and the service’s ethical
  guidelines
• document public inquiries and the services provided by completing
  interview forms and participating in team or supervision meetings