Useful Websites

Psycom: www.psycom.org
Psycom is a national public mental health information organization.
This site offers specific resources for parents, patients, caregivers, and vulnerable individuals: https://www.psycom.org/comprendre/la-sante-mentale/sante-mentale-et-covid/

The National Center for Resilience: http://cn2r.fr
The National Center for Resilience is a public interest group.
This site offers resource sheets (sleep, grief, death, resilience, domestic violence, alcohol use, children, healthcare professionals): http://cn2r.fr/recommandations-epidemie-covid-19/

Covid-out.fr: https://www.covidout.fr
Covid-out.fr is a free online tool designed by a team of healthcare professionals, researchers, and experts from the CNRS, Inserm, and French and Swiss universities.
This tool offers practical and personalized resources to help people experiencing psychological distress (whether temporary or chronic) maintain their mental health and develop coping skills to navigate the crisis caused by the Covid-19 pandemic.

Stopblues: www.stopblues.fr
The StopBlues initiative was developed by researchers at Inserm. It was adapted in collaboration with Psycom and the WHO Collaborating Center (CCOMS) to help everyone take care of their mental health during the Covid-19 pandemic and lockdown.
This initiative offers websites, apps, guides, and helplines to help organize daily life, cope with anxiety and boredom, identify reliable sources of information, and find help and support: https://www.stopblues.fr/detente/covid-19

The World Health Organization (WHO): www.who.int/fr
The WHO is the United Nations (UN) specialized agency for public health.
This site offers advice on stress management for children and adults: https://www.who.int/fr/emergencies/diseases/novel-coronavirus-2019/advice-for-public

Online listening and support services

COVID-19 Information: 0800 130 000, every day, 24 hours a day - Free call and
service Information service on the COVID-19 pandemic. Option to be connected with a psychological support service.
https://www.gouvernement.fr/info-coronavirus

SOS Crisis: 0800 19 00 00, daily from 9 a.m. to 7 p.m. – Free call and
service Listening, support, information, and guidance for people vulnerable due to lockdown

Red Cross Listening Service: 0800 858 858 or 09 70 28 30 00,
daily from 9 a.m. to 7 p.m. – Free calls and service Psychological support and community delivery service

SOS Amitié: 09 72 39 40 50, every day, 24 hours a day - Free calls and
services Support and listening for people in distress and their loved ones – Certified by Aide en Santé
https://www.sos-amitie.com/

Solitud'écoute: 08 00 47 47 88, daily, 3 p.m. to 8 p.m. – Free calls and
services Support and listening for people over 50
https://coronavirus.petitsfreresdespauvres.fr

Psychological support unit for business leaders: 0 805 65 50 50, daily from 8 a.m. to 8 p.m. – Free calls and
services Listening, support, information, and guidance for business leaders “in distress” during this period of economic and health crisis

3114 - National Suicide Prevention Hotline: 3114, every day, 24 hours a day – Free calls and
services Support, listening, assessment, intervention, guidance, or counseling for people in psychological distress, their loved ones, and those grieving a suicide.
This hotline is also available to professionals seeking information on suicide and its prevention.
https://3114.fr/

Useful Resources

Children and COVID: www.enfance-et-covid.org
The Children and COVID platform, developed by a group of experts in childhood and parenting, is dedicated to supporting parents during lockdown.
This site offers practical guides, videos, and information to provide ideas for interacting with children during this unprecedented period.

Clépsy: https://www.clepsy.fr/
Clépsy is a website developed by the Child and Adolescent Psychiatry Department at Robert Debré Hospital (AP-HP).
This site provides practical tools accessible to everyone to better support families in their daily lives (school bullying, anxiety and mood disorders, addiction, etc.).

French Society of Child and Adolescent Psychiatry (SFPEADA): http://sfpeada.fr/
The SFPEADA is a professional association that brings together professionals working in the field of child and adolescent health.
This website offers a series of tips and suggestions, intended for both parents and children, to help them cope better during lockdown.
http://sfpeada.fr/covid19-conseils-et-propositions-en-periode-de-confinement/

Mpedia: www.mpedia.fr
The Mpedia website, developed by the French Association of Outpatient Pediatricians, is dedicated to children’s health and parenting.
This site offers several themed articles (how to talk to children about the coronavirus, how to organize life at home during lockdown, etc.).

CNAF (National Family Allowance Fund): www.monenfant.fr
The National Family Allowance Fund created the monenfant.fr website to support families in their daily lives.
This site offers various resources for parents (guide for parents in lockdown, childcare, parents of teenagers, etc.): https://www.monenfant.fr/web/guest/recensement-covid-19

UNICEF: www.unicef.fr
The United Nations Children’s Fund (UNICEF) is a United Nations agency dedicated to improving and promoting the well-being of children.
This website offers themed articles and advice for parents, children, and teenagers.
https://www.unicef.org/fr/sante-mentale-dans-ma-tete#0-5
https://www.voicesofyouth.org/fr/breakthestigma

Online Listening and Support Services

Allo parents bébé: 0800 00 3456, Monday through Friday from 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m. - Free call and
service: Listening, assistance, parenting and psychological support, guidance for parents of children ages 0 to 3
https://enfance-et-partage.org/la-prevention/allo-parents-bebe/

Helpline for parents in crisis: 0 805 382 300, Monday through Saturday from 10 a.m. to 1 p.m. and from 2 p.m. to 8 p.m. - Free calls and
services: Listening, guidance, and support for parents, young people, and professionals
https://www.ecoledesparents.org/30795/permanences_rendez-vous_gratuits_psychologues/

Childhood and Covid: 0 805 827 827, Monday through Friday from 1 p.m. to 3 p.m. – Free calls and
services Listening, guidance, and support for parents, expectant parents, and early childhood professionals
http://www.enfance-et-covid.org/

Youth Health Hotline: 0800 235 236, daily from 9 a.m. to 11 p.m. – Free calls and
services. Support, listening, information, and guidance for young people aged 12 to 25 – Certified by Aide en Santé
http://www.filsantejeunes.com/

Allo Parlons d'enfants: 02 99 55 22 22, Monday through Friday from 10 a.m. to 5 p.m. – Standard-rate call
Support for children and young people facing relational, social, and family difficulties, and for their parents
http://www.parlonsdenfants.fr/

Net écoute: 3018, Monday through Saturday from 9 a.m. to 8 p.m. – Free call and
service Listening, information, advice, and guidance for children and adolescents facing problems with their Internet use
https://www.netecoute.fr/

Reference Site

Student Support: https://www.soutien-etudiant.info/ Student
Support is a service offered by the student volunteer association Nightline-Paris.
This site is designed to help students take care of their mental well-being during the COVID-19 health crisis by offering advice and a directory of mental health support services for everyone, organized by academic district: https://www.soutien-etudiant.info/conseils-psy-etudiant

Student Mental Health:
https://santepsy.etudiant.gouv.fr/ Student Mental Health is a psychological support service offered by the Ministry of Higher Education.
This site describes the program and the steps to follow, allowing any student who wishes to do so to access three free consultations with a psychologist, with no upfront costs.

Online Listening and Support Service

Youth Health Hotline: 0800 235 236, daily from 9 a.m. to 11 p.m. – Free call and
service. Welcome, listening, information, and guidance for young people aged 12 to 25 – Certified by Aide en Santé
http://www.filsantejeunes.com/

Reference Website

Ministry of Health and Solidarity: https://solidarites-sante.gouv.fr/grands-dossiers/rompre-isolement-aines/
This portal lists all freely accessible initiatives and resources available nationwide to help combat isolation among older adults

Online listening and support services

Red Cross at Your Doorstep: 09 70 28 30 00, daily from 8 a.m. to 8 p.m. – Free call and service Psychological
support and community delivery service

Solitud'écoute: 08 00 47 47 88, daily from 3 p.m. to 8 p.m. – Free call and service Support
and listening services for people over 50
https://coronavirus.petitsfreresdespauvres.fr

3977: Monday through Friday from 9 a.m. to 7 p.m. – Free service (call charges
apply) Support, listening, and information for victims or witnesses of abuse against the elderly or people with disabilities
https://3977.fr/codiv-19-3977-poursuit-activite

Useful Links

The Solidarity Platform for People with Disabilities: https://solidaires-handicaps.fr
This solidarity platform was established under the auspices of the Office of the Secretary of State for People with Disabilities.
The online platform facilitates connections between people with disabilities, their caregivers, professionals, and the assistance and support services available to them during the health crisis caused by the COVID-19 pandemic: https://solidaires-handicaps.fr/besoinaide

The "Tous mobilisés" platform: www.grandir-ensemble.com
The "Tous mobilisés" platform was launched at the initiative of the Fédération Nationale Grandir Ensemble under the auspices of the State Secretariat for People with Disabilities.
This platform aims to support families during this difficult time by helping them find practical solutions to manage their daily lives: https://www.grandir-ensemble.com/covid-19-formulaire-de-demande/

National Union of Families and Friends of People with Mental Illness and/or Disabilities (UNAFAM): www.unafam.org
UNAFAM is a French association recognized as a public utility.
This site offers advice and resources to families of people with mental health conditions.

Online listening and support services

Handicap.gouv: 0 800 360 360, Monday through Friday from 8 a.m. to 8 p.m. – Free call and
service Listening, information, advice, and guidance for people with disabilities and their caregivers: https://handicap.gouv.fr/les-aides-et-les-prestations/numeros-de-telephone-utiles/360

Tous mobilisés: 0805 035 800, Monday through Friday from 9 a.m. to 5 p.m. – Free call
Listening, information, advice, and guidance
https://www.grandir-ensemble.com/

Autism Info Service: 0800 71 40 40, Monday through Friday from 9 a.m. to 1 p.m., Tuesday from 6 p.m. to 8 p.m. – Free call and
service. Listening, information, and guidance for people with autism and their families
https://www.autismeinfoservice.fr/

Respite Emergency: 0805 035 800, Monday through Friday from 9 a.m. to 5 p.m. – Free call
Listening, information, advice, and guidance for families of children with disabilities
https://www.grandir-ensemble.com/

Surdi Info: 0812 040 040, Mondays from 1 p.m. to 7 p.m., Tuesdays from 2 p.m. to 7 p.m., Wednesdays from 3 p.m. to 7 p.m., Thursdays and Fridays from 9 a.m. to 2 p.m. – Call connection fee: €0.065, then €0.023/min during peak hours and €0.012/min during off-peak hours Or 06 13 70 49 77 (for text messages only), Monday through Friday – Cost of a mobile call
Information and guidance for deaf or hard-of-hearing individuals, their families and friends, and the professionals who support them
: http://www.surdi.info/

SOS Surdus: Monday through Friday from 10 a.m. to 12 p.m., 2 p.m. to 4 p.m., and 8 p.m. to 10 p.m.; Saturday from 10 a.m. to 12 p.m. and 8 p.m. to 10 p.m. via Skype: sos.surdus (webcam + chat + video). Email: sossurdus31@gmail.com
Support, listening, advice, information, and guidance for deaf people
https://www.sos-surdus.fr/

Family Support Line: 01 42 63 03 03, Monday through Friday from 9 a.m. to 1 p.m. and from 2 p.m. to 6 p.m. (5 p.m. on Fridays) – Cost of a local call
Information, guidance, and psychological support for people dealing with a loved one’s mental health issues.
https://www.unafam.org/besoin-daide/une-ligne-decoute

Reference Site

CH Le Vinatier-Orspere-Samdarra: https://www.orspere-samdarra.com/
Orspere-Samdarra is a national observatory focused on the links between mental health, precarious living conditions, and migration.
This site offers multilingual resources for people in migration situations and the professionals or volunteers who support them regarding the coronavirus, the situation in France, managing stress and taking care of mental health, and supporting children and adolescents.
http://www.ch-le-vinatier.fr/documents/Publications/documents_generaux/OS_-_Ressources_multilingues_Covid-19.pdf

Online Listening and Support Service

Terra Psy - Psychologues sans frontières: 09 82 25 62 45, Monday through Friday from 9:00 AM to 12:30 PM and from 1:30 PM to 5:00 PM - Free calls and
service. Listening, support, and guidance in French, English, Arabic, Italian, and Spanish.
http://www.terrapsy.org/

SOS Help: 01 46 21 46 46, daily from 3:00 PM to 11:00 PM – Cost of a local call
Listening and support in English for people in distress and their loved ones
www.soshelpline.org

Useful Links

AJPJA (Association of Young Psychiatrists and Addiction Specialists): https://www.ajpja.fr/
AJPJA is a national association.
This site offers practical mental health resources and information related to the COVID-19 pandemic for mental health professionals, the general public, service users, and caregivers: https://www.ajpja.fr/actualites/covid-19-sante-mentale-psychiatrie-toutes-les-ressources-et-informations-pratiques

Covid19-Pressepro: https://www.covid19-pressepro.fr
Covid19-pressepro.fr is a COVID-19 information platform dedicated to healthcare professionals.
This site offers fact sheets with advice, recommendations, addresses, and useful links to prevent and alleviate psychological distress in response to stressful situations faced by healthcare workers: https://www.covid19-pressepro.fr/fiches-reperes/

Online listening and support services

Professional mutual aid: 0800 288 038, every day, 24 hours a day - Free call and
service Listening and assistance for all healthcare professionals and staff

Vivre son deuil Federation: 06 15 14 28 31, daily from 9:30 a.m. to 7:00 p.m. – Cost of a local call
. Support, listening, guidance, and referral services for those who are grieving
http://vivresondeuil.asso.fr/

National Center for Palliative Care and End-of-Life Care: 01 53 72 33 04, Monday through Friday from 9 a.m. to 7 p.m. – Free call and
service Listening, information, support, and guidance for family, friends, and those nearing the end of life
https://www.parlons-fin-de-vie.fr/covid-19/

Empreintes Association: 01 42 380 808, Monday through Friday 10 a.m.–1 p.m. / 2:30–5:30 p.m., Tuesdays from 9 p.m. to 10:30 p.m. – Cost of a local call
Listening, support, and guidance for those who are grieving
https://www.empreintes-asso.com/
To schedule a phone appointment, callers can also send an email to accompagnement@empreintes-asso.com

Alcohol Info Service: 0 980 980 930, daily from 8 a.m. to 2 a.m. – No surcharge
Information, support, advice, and referral services for people struggling with alcohol and their loved ones – Certified by Aide en Santé
https://www.alcool-info-service.fr

Drug Info Service: 0 800 23 13 13, daily from 8 a.m. to 2 a.m. - Free call and
service Information, support, advice, and referral services for people struggling with drug use and their loved ones - Certified by Aide en Santé
http://www.drogues-info-service.fr/

Cannabis Helpline: 0 980 980 940, daily from 8 a.m. to 2 a.m. - No surcharge
Information, support, advice, and referral services for individuals struggling with cannabis use and their loved ones - Certified by Aide en Santé
http://www.drogues-info-service.fr/

Gamblers Info Service: 09 74 75 13 13, daily from 8 a.m. to 2 a.m. - No surcharge
Information, support, advice, and guidance for people struggling with gambling and their loved ones - Certified by Aide en Santé
http://www.joueurs-info-service.fr/

Tobacco Info Service: 3989, Monday through Saturday from 8 a.m. to 8 p.m. - Cost of a local call
Information, advice, and help with quitting smoking. Personalized online coaching service - Certified by Aide en Santé
https://www.tabac-info-service.fr/

Allo Alzheimer: 0800 97 20 97, 8 a.m. to 5 p.m. – 0970 81 88 06, 8 p.m. to 10 p.m. – Free calls and
services. Information, psychological support, assistance for family and friends.
https://www.francealzheimer.org/contactez-votre-association-locale/

Asthma and Allergies: 0 800 19 20 21, Monday through Thursday from 9 a.m. to 1 p.m. / 2 p.m. to 6 p.m., Friday from 9 a.m. to 12 p.m. – Free calls and
services Information, guidance, and support for people affected by asthma and allergies, and their loved ones - Certified by Aide en Santé
https://asthme-allergies.org/

Cancer Info: 0 805 123 124, Monday through Friday from 9 a.m. to 7 p.m., Saturday from 9 a.m. to 2 p.m. - Free calls and
services. Information, advice, and support (medical, practical, or social) for patients and their loved ones
https://www.e-cancer.fr/Actualites-et-evenements/Actualites/Coronavirus-COVID-19-How-to-find-information-for-cancer-patients-and-healthcare-professionals-on-the-e-cancer.fr-website

France Parkinson: 01 45 20 98 96 (Monday through Thursday from 9:30 AM to 12:30 PM and from 2:00 PM to 5:00 PM – Friday from 9:30 AM to 12:30 PM) - Toll-free calls
and service Listening, support, and additional access to free consultations with psychologists for patients and their loved ones.
https://www.franceparkinson.fr/covid-19-et-parkinson/

Hepatitis Info Service: 0 800 845 800, daily from 8 a.m. to 9 p.m. - Free calls
and service Information, prevention, guidance, and support regarding hepatitis for those affected and their families - Certified by Aide en Santé
https://www.hepatites-info-service.org/

Rare Diseases Info Service: 01 56 53 81 36, Monday through Thursday from 9 a.m. to 12:30 p.m. and from 2 p.m. to 6 p.m., Friday from 9 a.m. to 12:30 p.m. and from 2 p.m. to 5 p.m. - Cost of a local call
Listening, information, support, advice, and guidance for people with rare diseases and their loved ones
http://www.maladiesraresinfo.org/

AIDS Info Service: 0 800 840 800, every day, 24 hours a day - Free call and
service Information, support, guidance, and prevention regarding HIV/AIDS and STIs for those affected and their loved ones - Certified by Aide en Santé
http://www.sida-info-service.org/

Sexuality, contraception, abortion: 08 00 08 11 11, Monday through Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 6 p.m. – Free call and service
Listening, information, and advice for anyone with questions about abortion or contraception
https://ivg.gouv.fr

Ligne Azur: 01 41 83 42 81, daily from 8 a.m. to 9 p.m. – Cost of a local call
Listening, support, information, and guidance for anyone with questions about their sexual
orientation, and their loved ones - Certified by Aide en Santé
https://www.ligneazur.org/

Reference Website

National Institute of Sleep and Vigilance (INSV) https://institut-sommeil-vigilance.org/
The INSV is an association dedicated to raising awareness, providing information, and educating the public about sleep, sleep disorders, and vigilance.
This website offers recommendations for everyone on how to sleep well, as well as advice on how to minimize the impact of lockdown on children’s sleep.

Online Listening and Support Services

3114—National Suicide Prevention Hotline: 3114, every day, 24 hours a day—Free calls and
services. Welcome, listening, assessment, intervention, referral, or support for people in psychological distress, their loved ones, and those grieving a suicide.
This hotline is also available to professionals seeking information on suicide and its prevention.
https://3114.fr/

Suicide Ecoute: 01 45 39 40 00, 24/7 – Cost of a local call
Support and listening for people experiencing severe psychological distress or contemplating suicide, and their loved ones
Certified by Aide en Santé https://suicide-ecoute.fr

SOS Suicide Phénix: 01 40 44 46 45, every day, from 1 p.m. to 11 p.m. – Cost of a local call Support and
listening services for people experiencing psychological distress or facing suicide, and their loved ones
Certified by Aide en Santé https://sos-suicide-phenix.org

Reference website

3114: https://3114.fr/
3114 is the advice and resource website for the national suicide prevention hotline.
This site offers advice and resources to people in psychological distress, their loved ones, those grieving a suicide, and professionals.

France Victimes: 116 006, every day, 9 a.m. to 7 p.m. – Toll-free calls and
services. Welcome, listening, support, guidance, and referral services for anyone who has been a victim of physical, sexual, or psychological violence, a traffic accident, theft, etc.
https://www.france-victimes.fr

Women

Violence Against Women Info: 3919, every day from 9 a.m. to 9 p.m. – Free call and
service. Support, listening, information, and guidance for women who are victims of violence, their loved ones, and relevant professionals
. http://www.solidaritefemmes.org

Emergency 114: Send a text message to 114, indicating the victim’s location. Support
system for victims of domestic and parental violence https://arretonslesviolences.gouv.fr Click on “Report Online”
Allows victims or witnesses to chat with a trained police officer

SOS Viols Women’s Information: 0800 05 95 95, Monday through Friday from 10 a.m. to 7 p.m. – Free call and
service. Listening, support, information, guidance, assistance, and tailored support for women who are victims of rape or sexual assault, their loved ones, and relevant professionals
https://cfcv.asso.fr

Children

Allo Enfance Maltraitée: 119, every day, 24 hours a day - Free call and
service Listening, assistance, information, and guidance for people facing situations of child abuse
www.allo119.gouv.fr

Stop Abuse: 0800 05 1234, Monday through Friday from 10 a.m. to 6 p.m. – Free call and service Listening, assistance, information, and guidance for people facing situations of child abuse
https://enfance-et-partage.org/la-maltraitance/stop-maltraitance

People with disabilities, seniors

Le 3977: 3977, Monday through Friday from 9 a.m. to 7 p.m. – Free service and cost of a call
Support, listening, and information for victims or witnesses of abuse against the elderly or people with disabilities
https://3977.fr/codiv-19-3977-poursuit-activite